Privacy Policy
WHAT IS THIS PRIVACY POLICY FOR?
This privacy policy is for the website https://thecohostcollective.co.uk and served by Mariasole Cobianchi and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
THE WEBSITE
This website and its owner take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website.
PERSONAL INFORMATION WE MAY PROCESS
Personal information that we’ll process in connection with all our services, if relevant, includes:
· Personal and contact details, such as title, full name, email address, date of birth, contact details, address and contact details history
· Records of your contact with us such as via phone or email, or if you get in touch with us online using our contact form
· Products and services you have purchased from us, as well as have been interested in and have held and the associated payment methods used
· Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you.
Any information we collect about you will come either from yourself, any person who may have referred you to us, or from our advertising or social media platforms.
HOW WE MAY USE YOUR DATA
We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:
· Assessing an enquiry for a product or service, including considering whether or not to offer you the product or service
· Managing any aspect of the product or service
· To improve the operation of our business
· For management and auditing of our business operations including accounting
· To keep records of our communications with you
· For market research and analysis and developing statistics
· For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We may send marketing to you by email, phone, post, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match).
· For email marketing communications to provide you with relevant information and offers occasionally.
· To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels
· To develop new products and services and to review and improve current products and services
· To comply with legal and regulatory obligations, requirements and guidance
LEGAL GROUNDS FOR PROCESSING YOUR INFORMATION
We rely on the following legal bases to use your personal data:
1. Where it is needed to provide you with our products or services, such as:
a) Assessing an enquiry for a product or service you hold with us, including considering whether or not to offer you the product or service
b) Managing products and services you have purchased from us
c) All stages and activities relevant to managing the product or service including enquiry, administration and management of accounts
2. Where it is in our legitimate interests to do so, such as:
a) Managing your products and services relating to that and updating your records
b) For management and audit of our business operations including accounting
c) To keep records of our communications with you
d) For market research and analysis and developing statistics
e) For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We may send marketing to you by email, phone, post and social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match)
f) For email marketing communications to provide you with relevant information and offers occasionally.
g) Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations
3. To comply with our legal obligations
4. With your consent or explicit consent for some direct marketing communications
SHARING YOUR DATA
We may share information with the following third parties for the purposes listed above:
· Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office and under the Financial Services Compensation Scheme
· Any other businesses that are needed in order to fulfil our services or products, such as suppliers or outsourcing companies
STORING YOUR DATA
We may use third party tools to store your personal data and keep your information safe, such as a CRM System, cloud storage or email marketing software, as well as our own hard drives and data storage systems.
PROVIDING US WITH YOUR PERSONAL INFORMATION
We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.
You should tell us so that we can update our records using the details in the Contact section of our website. We’ll then update your records if we can.
We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.
DATA RETENTION
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
· For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations and accounts
· For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
· Retention periods in line with legal and regulatory requirements or guidance.
YOUR RIGHTS UNDER DATA PROTECTION LAW
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.
· The right to be informed about the processing of your personal information
· The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
· The right to object to processing of your personal information
· The right to restrict processing of your personal information
· The right to have your personal information erased (the “right to be forgotten”)
· The right to request access to your personal information and to obtain information about how we process it
· The right to move, copy or transfer your personal information (“data portability”)
· Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
· You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/ You can contact us using the details below.
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests.
Individuals can find out if we hold any personal information by making a ‘subject access request’ under the GDPR law. If we do hold information about you we will:
· Give you a description of it;
· Tell you why we are holding it;
· Tell you who it could be disclosed to; and
· Let you have a copy of the information in an intelligible form.
You can contact us or make an SAR by going to the CONTACT section of our website to exercise these rights or using the contact details below.
CONTACT US
Maria Sole Cobianchi - mariasole.cobianchi@gmail.com
GENERAL WEBSITE TERMS
We will make reasonable efforts to ensure that the information contained within this website is correct and up to date, but we cannot accept any liability for any inaccuracies or omissions. We do not accept liability for any loss, damage or inconvenience that occurs as a result of you using this website or your reliance upon its content.
ONLINE DISPUTE RESOLUTION
Online dispute resolution is an alternative dispute resolution (ADR) procedure conducted online. If you have a dispute, please go to the ODR Platform portal https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
The ODR Platform provides a portal for consumers to submit a complaint to a relevant, registered ADR provider with the aim of resolving the dispute. It offers a translation function to help facilitate cross-border disputes. This platform was created as a way to settle disputes out of court in a simple, fast and low-cost way.
CONTACT & COMMUNICATION
Users contacting this website and/or its owner do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in our Privacy Policy. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
EMAIL NEWSLETTER
This website may operate an email newsletter program, used to inform subscribers about products and services supplied by this website, and blog posts/news/articles that may be relevant. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the GDPR law. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the GDPR law you may request a copy of personal information held about you by this website's email newsletter program. This is detailed in our Privacy Policy.
Email marketing campaigns published by this website or its owner may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. More details can be found in our Cookie Policy.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
ADVERTS AND SPONSORED LINKS
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
INFORMATION ABOUT US AND HOW TO CONTACT US
Maria Sole Cobianchi - mariasole.cobianchi@gmail.com
COOKIES:
Cookies are small files that hold information; they're placed or 'dropped' on your computer when you access websites or use apps on your device. The data contained in the cookie can be retrieved by the website or app that placed them there. They can also be accessed by websites or apps that have been authorised to use them by the site or app that first dropped them.
Some cookies only exist for a short period of time, and are then automatically deleted by your device. Others last for longer – these are called 'persistent cookies' – and some exist for years unless manually deleted. These can be used to analyse multiple site visits over time, or customise the content that's displayed.
Some cookies are set by the website or app you're visiting; these are called 'first party' cookies. Others may be set by a third party when you use a site or app – for example, by a tool built into the website, or by an advertising network that displays adverts on the site or in the app.
Read more about cookies https://ico.org.uk/your-data-matters/online/cookies/ on site of the UK Information Commissioner's Office (who regulated data usage).
COOKIES WE USE
GoDaddy Cookies: needed for things like logging whether you see error messages – so we can make improvements and fix bugs – as well as allowing you to use shopping baskets (which remember your choices as you navigate our site) and make a purchase.
Analytics Cookies: needed to analyse the performance of this website and create reports on website traffic, sources and popular pages etc. This includes GoDaddy cookies and Google Analytics cookies.
Advertising Cookies: needed to information about your browsing habits (including details of the websites you've visited), which we use to make sure you receive advertising relevant to you. We (or third parties and advertising networks on our behalf) may use them to show you ads we think you'll be interested in across the internet (including on other sites you visit), based on your interaction with our website, app and your browsing history. This may include Google Adwords, Facebook, Twitter, Instagram, MailChimp and various other display advertising providers.
COOKIES ON WEBSITES WE LINK TO
We may link to other sites to give you extra information or services. Where these are provided by a third party, you may leave our website by clicking through to theirs. In this case, the cookies policy set out on the third party's website will also apply. As this won't be controlled by us, you should read their policy to find out what information is being collected and how it's used.
IF YOU DON'T WANT COOKIES:
When you ‘agree’ to receive cookies on our pop-up, you are giving your consent.
You can restrict, remove or block cookies through your browser settings at any time.
To find out more about Cookies, including how to control, opt-out and delete them, go to http://www.aboutcookies.org for guidance.
Legal
1. Content of the online offer
The author assumes no liability for the topicality, correctness, completeness or quality of the information provided. Liability claims against the author relating to material or immaterial damage caused by the use or non-use of the information provided or by the use of incorrect and incomplete information are generally excluded, unless the author can be shown to have acted wilfully or grossly negligent Is at fault. All offers are non-binding. The author expressly reserves the right to change, add to, or delete parts of the pages or the entire offer or to cease publication temporarily or permanently without prior notice.
2. References and links
In the case of direct or indirect references to external Internet sites - links - that are outside the author's area of responsibility, liability would only come into force if the author is aware of the content and is technically able to do so and it would be reasonable to prevent its use in the event of illegal content. The author hereby expressly declares that at the time the links were set, no illegal content was recognisable on the linked pages. The author has no influence on the current and future design, content or authorship of the linked pages. He therefore hereby expressly distances himself from all content on all linked pages that has been changed since the link was set. This statement applies to all links and references set within the author's own website as well as to third-party entries in guest books, discussion forums and mailing lists set up by the author. The provider of the site is solely liable for illegal, incorrect or incomplete content and, in particular, for damage resulting from the use or non-use of such information.
3. Copyright and trademark law
The author endeavours to observe the copyrights of the graphics, audio documents, video sequences and texts used in all publications, to use graphics, audio documents, video sequences and texts created by himself or to license-free graphics, audio documents, video sequences and Access texts. All brands and trademarks mentioned on the website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the respective registered owner. The conclusion that trademarks are not protected by the rights of third parties should not be drawn simply because they are mentioned! The copyright for published objects created by the author remains solely with the author of the pages. Duplication or use of such graphics, audio files, video sequences and texts in other electronic or printed publications is not permitted without the express consent of the author.
4. Data protection If the website offers the option of entering personal or business data - email addresses, names, addresses - the input of this data takes place voluntarily. The use and payment of all offered services is permitted - as far as technically possible and reasonable - without entering such data or by entering anonymous data or an alias.
5. Legal validity of this disclaimer
This disclaimer is to be regarded as part of the internet publication which you were referred to on this page. If parts or individual formulations of this text do not, no longer or not completely correspond to the current legal situation, the remaining parts of the document remain unaffected in their content and validity.